Zimbabwe
South Africa
Botswana
FAQs
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If a policy is in arrears, which premium will the policyholder pay?
The policyholder shall pay all arrears at the current rates up to date.
If I cancel my policy, will I get a refund of my premiums?
There is no refund of premiums paid. The premiums paid from policy inception to-date provided cover for the respective period.
What if I cannot afford the new premiums?
You have the option to downgrade your cover level to one that you can afford.
Is there a waiver in the waiting period if I pay the premiums in advance?
No, the waiting period still applies.
Which payment modes do you accept as Moonlight?
We accept Cash, Swipe, Ecocash, Transfer, and Stop orders.
Where can I get the Ecocash, Telecel, and One Money biller codes that you use?
You find our biller codes displayed at every Moonlight cash office. The biller codes are also available on our Facebook page, Twitter, Instagram, and Moonlight WhatsApp no. +263734066999.
How do I check the premiums which are currently payable?
Call or visit our offices nationwide to get information on the current premiums.
How do I check my arrears?
Call or visit our offices nationwide to get information on the premiums in arrears.
Who does body removal?
Our professional undertakers nationwide.
Where do l find the list of the locations of Moonlight Branches and their contact numbers in Zimbabwe?
At Moonlight website and Moonlight social media pages; Facebook page, Twitter, Instagram, and Moonlight WhatsApp no. +263734066999.
Where do we forward complaints of poor service delivery?
At Moonlight offices nationwide and our email address info@moonlight.co.zw
How do I remove other dependants from my policy?
You should complete an updated application form to remove other dependants on your policy.
How do you become a policyholder, and what is required of me to join a policy?
You should complete a proposal form and pay the premium required.
Why do you increase premiums without giving notifications on time?
We send notifications via SMS.
Which office do we visit/contact when following up on grocery allowance which has not been paid?
Visit or call our client service offices nationwide
What is the procedure of doing a follow-up on Refunds?
Visit or call the client service office nationwide
How do I follow up on my cashback payment, and what is the prescribed turnaround time?
Visit or call our client service offices nationwide. The prescribed turnaround time is 90 days.
What do I do if my premium payments through EcoCash fail and are not crediting because of a wrong account/quoted policy?
The Ecocash payments made using the wrong account goes into our suspense account. We can retrieve the payments if you provide the message of the transaction and the phone number. The payments will be credited to the correct policy number.
How do we go about vacancy inquiries at Moonlight?
Visit our website portal for vacancies or call our offices nationwide.
How can one proceed with lapsed MCP policy, and how is the lapse rectified?
An MCP policy lapses after one month of grace period and three months of reinstatement period. A lapsed MCP policy is a terminated contract, and one has to open a new policy.
Where do I get assistance on Stop order forms follow-up?
Visit or call the client service office nationwide/Moonlight WhatsApp.
Which office can l visit for me to enquire about Botswana premiums?
Visit Moonlight Botswana website link.
Where can l enquire on SA premiums?
Visit Moonlight SA website link for more information.
How do l check if my policy has lapsed?
Your policy should not exceed 60 days without payment of premiums.
When do I receive my policy document or membership card?
A policy document/membership card is issued within one month after applying for a policy, after the first premium has been paid and there are no missing details.
Can I bury someone who is not on my policy but with the same surname as mine?
A person who is not on the policy is not covered even if they have the same surname and therefore services cannot be provided.
Can I get a refund based on the expenses incurred if I don’t use my policy?
In the event that a policyholder opts to use a different service provider, the refund will be based on the terms and conditions of the policy irrespective of the expenses incurred.